connection with Consider the following essay as an example. “Each of us, at least twice
in our lives, acts as a consumer of a particular product or service, and situations
periodically arise when this very the consumer is not satisfied with the quality of the
product or service. According to statistics, the rights of every consumer in Ukraine are
violated, on average, four times a year. Most consumers do not use government-provided
ways to protect their rights. Again, statistics - only 20% of consumers turn to sellers with
complaints about the quality of goods or services, and then - only 4% go to court if quality
claims are not satisfied. Why is this happening?
It would seem that it was possible to indicate elementary ignorance as the main reason,
but this is not so, in almost every outlet or organization in the service sector there is
“consumer’s corner” (if not, a reason to be seriously wary, something is wrong in this
organization!), with a book of the law “On Protection of Consumer Rights”, “a book
complaints and suggestions”, a certificate of registration, as well as (oh, horror!) Phones
and coordinates of regulatory authorities. However, this "corner ..." almost always has a
display case, and The "book of complaints and suggestions" was not even opened. And
the most interesting thing is that in our informational 21st century, all information and
sample applications can be taken directly from Internet and even get legal online advice
on the problem that has arisen.
Accordingly, ignorance as a reason is swept aside!
And yet I would like to find out the reasons for the passivity of consumers in protecting
their violated rights. Let's try to understand our "target audience". According to the
statistics of 2014, the share of the urban population was slightly more than 74%,
respectively, the rural population was slightly less than 26%. Let's start with the last one.
Now let's try to understand the reasons for the "laziness to protect their rights" of the
urban population. The reason for "intelligent education": among the population, mostly
mature and older, there is a certain barrier regarding the creation of negative
communication links, an internal psychological ban on public speaking and making claims
against a completely unfamiliar seller of goods or services, inability to say "no". For
example, “a person works all day, serves hundreds of people, and here I am with my
claims, I won’t spoil my nerves, either for myself or for him” or “the saleswoman is a
brawler, she doesn’t hesitate to scream in public, but what a shame for me! What if
someone you know sees you?"
The reason for the "depressive state": the current economic situation and the welfare of
most citizens, if not depressing, then very close to it, which contributes to a constant
depressed state of mind. In this case, the development of depression is quite possible. In
addition, according to the World Health Organization (WHO), depression as a disease
comes in second place after cardiovascular disease. At the same time, it is not recognized
in official medicine and is not a cause of disability. Depression is often accompanied by
mental retardation, lethargy, apathy (indifference), and, if possible, a "break" of traumatic
communication ties. What are the claims and claims? This is the position of the Donkey
Eeyore, "... and the day is bad, and the tail is gone, although this is still of no interest to