Chatbots in higher education: Enhancing students' digital competence

Authors

DOI:

https://doi.org/10.46502/issn.1856-7576/2026.20.03.12

Keywords:

chatbots, categories of chatbots, artificial intelligence, digital environment of higher education, digital competence.

Abstract

The article presents the content and reveals the significance of chatbots in the higher education environment. The categories of chatbots with growing capabilities (systems based on artificial intelligence) are considered. To develop the digital competence of future specialists for the effective integration of chatbots into the educational process of higher education and into the professional activities of future specialists, which significantly improve the quality of higher education, professional activities, and the life of each person, we conducted an experimental study. Student's t-test was used for independent variables to identify differences between the experimental and control groups, and Fisher's multiple-test to compare the results of the diagnosis. Upon completion of the formative stage of the experimental study, all the outlined indicators differed from the results of the ascertaining stage of the experimental study. In the EG, we see significant changes in the high level of formation of students' digital competence, which qualitatively introduces chatbots into the educational process of higher education and into the professional activities of future specialists in students. In the control group, there are also changes, but not significant. Analysis of the obtained experimental results proves the effectiveness of the innovative system developed and implemented by us and the proposed pedagogical conditions of the outlined phenomenon.

Author Biographies

Veronika Titarchuk, Purdue University, New York, USA. 

Master of Science in Data Science, Purdue University, New York, USA. 

Liubomyra Iliichuk, Vasyl Stefanyk Сarpathian National University, Ivano-Frankivsk, Ukraine. 

Candidate of Pedagogical Sciences, Associate Professor, Associate Professor of the Department of Primary Education and Educational Innovations, Vasyl Stefanyk Сarpathian National University, Ivano-Frankivsk, Ukraine. 

Svitlana Vakulenko, V.N. Karazin Kharkiv National University, Kharkiv, Ukraine. 

Candidate of Sociological Sciences, Docent, Associate Professor at the Department "Karazin Social Work School", V.N. Karazin Kharkiv National University, Kharkiv, Ukraine. 

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Published

2026-09-30

How to Cite

Titarchuk, V., Iliichuk, L., & Vakulenko, S. (2026). Chatbots in higher education: Enhancing students’ digital competence. Eduweb, 20(3), 206–224. https://doi.org/10.46502/issn.1856-7576/2026.20.03.12

Issue

Vol. 20 No. 3 (2026)

Section

Articles

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Copyright (c) 2026 Veronika Titarchuk, Liubomyra Iliichuk, Svitlana Vakulenko

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This work is licensed under a Creative Commons Attribution 4.0 International License.

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