PROPOSAL FOR VIRTUAL EDUCATIONAL MEDIATION TO STRENGTHEN MANAGERS’ PROBLEM SOLVING AND DECISION MAKING SKILLS
Keywords:
Decision Making. Problem-Solving. ICTAbstract
The objective of this research is to offer a virtual educational mediation to managers aimed to strengthen problem-solving skills and decision making, incorporated to the operational risk assessment, at public and private companies. Based on the Ro- bert Marzano’s learning dimension model (2001) and adapting the Dick & Carey’s model (2001), a collaborative methodology has been added in twelve weekly modules to carry out a lear- ning process for people who have different previous knowledge and diverse educational levels. It is proposed corporate intranet as a distribution channel to facilitate the manager’s access to the education module developed the in Moodle platform. Implications are discussed for management training based on the development of metacognitive strategies and processes of self regulation in problem-solving and decision making, using the Information and Communication Technologies. COLLES interviews and ATTLS are the two instruments applied to assess the course. Similarly, evaluation of the instructional system designed was done by the expert criteria that validated the underlying pedagogical, communicational and technological model.
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