Characteristics of a virtual space for training quality. Case: Simón Bolivar University

Abstract

The research focuses on determining main characteristics for the design of a web portal at the Simon Bolivar University to
train its employees (faculty, administrative and labor) to develop their behavioral competencies in a quality management
system. Such an objective seeks to guarantee previous steps for the authorization of Testing and Calibration Laboratories,
taking in account “General Requirements for the Competence of Testing and Calibration Laboratories ISO / IEC 17025:2005,”
Information and Communication Technologies, as well as the organizational environment. It was used a non-experimental
field research with an exploratory design. Guidelines for the creation of a virtual space were supported by an internal environment study and a training need analysis, using focal groups and document review to provide rationality orientated to its implementation. Results show that proposed features focused on answering expectations related to effective communication
and the development of skills required to the accreditation of testing laboratories at the university.